WalgreensListens – realized that enhancing their products and services meant actively listening to customer feedback. Inspired by other health and drugstore companies, like RiteAid.com/store survey, they launched their own customer survey initiative to better understand and meet customer needs.
To develop a platform for customers to share their feedback, the company collaborated with a team of developers. They designed the survey questions to be quick and easy, ensuring customers could complete them in a short time while keeping the process engaging.
The company is committed to actively listening to its customers, using the feedback to identify areas for improvement. All information provided by the customers remains confidential and is not shared with third parties.
How can I complete the WalgreensListens survey online?
There are four ways to finish the survey, and one of the easiest is to do it online. Simply visit www.walgreenslistens.com to get started.
You’ll need to enter the following information in the center of the page:
- Survey code from your receipt
- Keyword related to the query
- Time of your Walgreens visit
Benefits of the WalgreensListens customer feedback
Walgreenslistens.com will select one lucky winner and provide Get 20% Off. This is one of the most lucrative and well-liked lottery offers from Walgreens.
What are the requirements to be eligible for WalgreensListens?
To take part in the WalgreensListens.com survey, participants must meet certain criteria set by Walgreens. Here’s what you need to know:
- You must be at least 18 years old to participate.
- Proof of residency in the United States is required.
- Only individuals not directly associated with Walgreens—such as employees, affiliates, or management—are eligible to take the survey.
- A valid receipt from Walgreens is necessary, as it contains the unique survey code you’ll need.
Essential Requirements for WalgreensListens:
Basic understanding of either English or Spanish.
A reliable and fast internet connection.
A working PC, laptop, or smartphone.
How Do I Enter the Customer Survey on WalgreensListens.com?
There are two primary ways to participate in the WalgreensListens survey: online and by mail.
Online Method:
- Enter your visit time, Survey Code, and Password from your receipt.
- Once all details are entered, click the “Start” button.
- Answer all questions about your Walgreens experience with honest feedback.
- At the end, provide your first and last name, email address, mailing address, and other personal details to ensure your entry is valid.
Phone Method:
- No need to visit a Walgreens store. You can complete the survey by calling 1-800-219-7451.
- Follow the recorded prompts and answer the survey questions based on your experience.
- Once you’ve completed the call, your survey participation will be confirmed.
Mail-In Entry:
- On a 3×5 piece of paper, write your First and Last Name, phone number, mailing address (with ZIP code), and email address.
- Mail it to the company address provided on WalgreensListens.com.
Walgreens Listens Survey Hours of Operation
Typically, Walgreens pharmacies open at 10 a.m. and close at 6 p.m., with a lunch break from 12 p.m. to 1:30 p.m. While Walgreens remains open on most holidays, hours can vary by location.
In general, Walgreens is open from 9 a.m. to 4 p.m. daily, except for holidays such as Good Friday (April 10), when the hours change to 10 a.m. to 4 p.m. On Holy Saturday (April 11), the pharmacy is closed. Additionally, the pharmacy is closed on major holidays like Christmas (December 25), Memorial Day, and Independence Day (July 4). Managers working on holidays receive additional compensation.
About the Walgreens Listens Survey
Walgreens operates more than 8,000 stores nationwide, and since its founding in 1901, WalgreensListens has seen significant growth in both sales and customer engagement. They offer a wide array of medications and therapeutic services, including treatments for heart failure, cancer, chronic pain, and more. Walgreens even provides in-home services with doctors and medical specialists available to assist patients.
As one of the largest and most recognized pharmacy chains in the U.S., with 8,175 locations across all 50 states, Walgreens has a rich history. From its humble beginnings in 1901 as a small corner drugstore, Walgreens has expanded into a major player in the pharmaceutical industry. Headquartered in Chicago, the company employs around 5,200 people.
As the retail and healthcare industries evolve, customers are rethinking their priorities, including convenience and the use of technology. Walgreens is responding by developing innovative healthcare and shopping experiences, shifting toward a more customer-focused business model to stay ahead of industry trends.
In this ever-changing world, Walgreens is embracing the future with bold ideas and creative strategies, aiming to cater to the next generation of consumers and unlock the full potential of the brand.
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— Walgreens (@Walgreens) May 22, 2015
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Walgreens Listens Survey On Social Media
Conclusion
To better understand customer satisfaction, Walgreens introduced the “Walgreens Listens” survey. In any large business, dealing with dissatisfied customers is inevitable, as not every customer will be fully satisfied.
Understanding the reasons for their dissatisfaction is key. By identifying and addressing these concerns, Walgreens can improve its services and deliver a more positive experience for its customers.
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